Terms and Conditions

Welcome to Mahaba Homes, a property platform operated by Omar Mahaba Shelters (“Mahaba Homes”, “we”, “us”). These Terms and Conditions (“Terms”) govern access to and use of the Mahaba Homes website, accounts, property listings, subscriptions, paid services, messaging features, and related services.

By creating an account, publishing or responding to a listing, purchasing a plan or service, or otherwise using Mahaba Homes, you agree to these Terms. If you do not agree with these Terms, please do not use the platform.

You must provide accurate, current, and complete information when creating or maintaining your account, and you are responsible for safeguarding your account credentials and for activity performed through your account. We may require email, mobile number, identity, agency, property ownership, or other verification where appropriate.

False, fraudulent, misleading, or impersonated information may result in rejection, restriction, suspension, or termination of an account.

Mahaba Homes provides different account types, or roles, including:

• Viewer
• Agent
• Landlord
• Administrator
• Owner

Features, permissions, verification requirements, listing limits, and subscription requirements may differ according to account role. Changing an account's role may change the features, permissions, or subscription benefits available to that account.

Agents and landlords are responsible for ensuring that information submitted in property listings is accurate and that they have authority to advertise the property. You must not knowingly publish:

• Fake or nonexistent properties;
• Fraudulent or misleading information;
• Properties you are not authorized to advertise;
• Deliberately misleading prices or availability;
• Stolen or unauthorized photographs;
• Fraudulent documents; or
• Content that violates applicable law or another person's rights.

We may review, approve, reject, hide, suspend, or remove listings where reasonably necessary. Publication or approval of a listing does not mean Mahaba Homes guarantees that the property, landlord, agent, ownership, price, availability, or other information is genuine or accurate. You should independently verify properties and persons before transferring money, signing agreements, or entering into property transactions.

Mahaba Homes may provide verification features for landlords and agents. You may be asked to provide information or documentation such as:

• Identification information;
• National ID or passport documentation;
• Agent licence information;
• Property ownership documents;
• Title documents; or
• Other supporting documentation.

Verification is intended to assist platform trust and safety. It does not constitute a guarantee, warranty, or endorsement by Mahaba Homes. We may reject, revoke, or request additional verification where reasonably necessary.

Certain features require a paid subscription. Available plans, prices, durations, listing limits, and included benefits are displayed before purchase, in Kenya Shillings (KES).

At present, Mahaba Homes subscriptions operate on a manual-renewal basis unless the checkout explicitly states otherwise. A successful subscription payment activates the selected plan for the purchased subscription period, and your account displays the subscription expiry date. You are responsible for renewing your subscription if you wish to continue using paid features after expiry — we may send reminders before a subscription expires, but receiving a reminder does not automatically renew it.

Mahaba Homes will not automatically charge a payment method unless automatic renewal is explicitly introduced in the future, you have clearly agreed to it, and the relevant payment method supports it.

Where supported, you may renew an active subscription before its expiry date. A successful early renewal should extend the subscription from its existing expiry date, so that unused paid subscription time is not intentionally removed.

Where a cancellation function is provided, cancelling an active paid subscription does not immediately remove benefits already paid for. Unless otherwise clearly disclosed before purchase, the subscription remains active until the end of its current paid period. After expiry, the account returns to the applicable Free plan unless another eligible subscription is purchased. Cancellation does not create an automatic entitlement to a refund — refund eligibility is governed by the Refund and Cancellation Policy and applicable law.

When a paid subscription expires, the account becomes subject to the limits of the applicable Free plan. Where the Free plan permits a limited number of active listings, you may be required to select which eligible listings remain active. Listings exceeding the Free plan allowance may be hidden, but Mahaba Homes does not permanently delete listings merely because a paid subscription expires. Hidden listings may become eligible for reactivation if you renew, upgrade, or otherwise obtain sufficient listing capacity.

Mahaba Homes may offer optional purchases separate from subscriptions, including services such as:

• Additional listing capacity;
• Featured listings;
• Homepage promotion;
• Increased listing visibility; or
• Other promotional services.

The applicable price, duration, and benefit are displayed before purchase. Purchasing promotional visibility does not guarantee enquiries, tenants, buyers, sales, leases, revenue, or any particular result.

Payments may be processed using supported third-party payment providers. Available payment methods may vary and are only shown when actually supported. By completing a payment through a third-party provider, you may also be subject to that provider's own terms and privacy practices. A subscription or paid service is only activated after successful payment confirmation.

Mahaba Homes is not responsible for interruptions or delays caused solely by banks, mobile-money providers, card networks, telecommunications providers, payment gateways, or other external financial infrastructure outside its reasonable control. If payment has been successfully received but your account was not updated correctly because of a verified Mahaba Homes technical error, we may correct the account, activate the purchased service, or provide another appropriate remedy.

A failed payment does not activate a paid service, and a pending payment does not activate or extend a subscription until successful payment is verified. If money appears to have been deducted but the platform reports a failed or pending transaction, contact Mahaba Homes support and provide the relevant transaction reference. Please avoid intentionally making repeated payments for the same transaction after receiving confirmation that payment was successful.

Refunds and payment reversals are governed by the Mahaba Homes Refund and Cancellation Policy.

Mahaba Homes provides messaging functionality that allows users to communicate with one another. You must not use messaging functionality for fraud, harassment, threats, spam, illegal activity, impersonation, or distribution of unlawful or harmful content.

Messages you send are stored on our servers and transmitted over encrypted (HTTPS) connections between your device and Mahaba Homes. They are not end-to-end encrypted — Mahaba Homes can access message content where necessary, including for security, fraud prevention, moderation, dispute resolution, or support. Private messages are not intended to be public content, and you should avoid sharing highly sensitive information (such as full financial details or identity documents) over chat.

You retain ownership of content for which you own the relevant rights. By submitting property photographs, descriptions, and other content intended for public listing, you grant Mahaba Homes a non-exclusive licence to host, store, reproduce, format, display, and distribute that content as reasonably necessary to operate and promote the listing and platform. This does not transfer ownership of the content to Mahaba Homes. Private verification documents are not included in this licence to publicly promote listings.

Identification documents, passports, title deeds, agent licences, and other verification or property documents you submit as private documents are not displayed publicly, and are only accessible according to the platform's authorized permissions and legitimate operational requirements — for example, to you, or to Mahaba Homes staff reviewing your submission.

Mahaba Homes primarily provides technology for property discovery, advertising, communication, and related platform services. Unless expressly stated otherwise for a particular service, Mahaba Homes is not a party to tenancy agreements, property sales, deposits, rent agreements, or other transactions entered into directly between users. You are responsible for carrying out appropriate due diligence before transferring money or entering into property agreements.

You should independently verify properties and the identity or authority of persons advertising them before making significant payments or signing agreements. Please report suspicious accounts, listings, or payment requests to Mahaba Homes. We may investigate suspicious activity and restrict accounts or listings while an investigation is conducted.

You must not:

• Commit or facilitate fraud;
• Impersonate another person or organization;
• Harass or threaten other users;
• Upload malicious software;
• Attempt unauthorized access;
• Circumvent security controls;
• Circumvent subscription or listing limits;
• Abuse verification systems;
• Scrape platform data without authorization;
• Infringe intellectual-property or privacy rights; or
• Use Mahaba Homes for unlawful purposes.

Mahaba Homes may suspend, restrict, or terminate accounts or listings where reasonably necessary because of:

• Fraud or suspected fraud;
• False verification information;
• Serious or repeated violations of these Terms;
• Illegal activity;
• Abuse of other users;
• Security threats;
• Unauthorized platform use; or
• Other conduct creating material risk to users or Mahaba Homes.

Where appropriate and legally permissible, we may provide notice or an opportunity to resolve an issue.

Mahaba Homes aims to provide a reliable service but cannot guarantee uninterrupted or error-free availability. Maintenance, hosting failures, telecommunications problems, third-party services, payment networks, or circumstances outside our reasonable control may temporarily affect availability.

To the maximum extent permitted by applicable law, Mahaba Homes and Omar Mahaba Shelters are not responsible for losses arising solely from dealings between users, inaccurate information independently submitted by users, or actions of third parties outside Mahaba Homes's reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded or removes statutory consumer rights that cannot legally be waived.

We may update these Terms to reflect changes in our services, technology, payment methods, features, business practices, or applicable law. Material changes will be communicated where required, and the current version of this page always shows its Last Updated date.

These Terms are governed by the laws of Kenya. Disputes will be handled in accordance with applicable Kenyan law and the jurisdiction of competent Kenyan courts, subject to any mandatory rights provided by law.

Questions regarding these Terms can be sent to info@mahabahomes.com.